Job Skills / Requirements
We are searching for an Operations Manager to add to our team in the Greenville, SC area. Come join our fast-growing team.
We handle the management of uniform security officers. The position will require strict operational oversight on accounts throughout the assigned area.
Flexible Hours; Paid Vacation; Paid Training; Complimentary Uniforms, Health Coverage including medical, dental and vision; a 401k plan; Superior Service Awards and various Employee Recognition.
Responsibilities Include:
- Responsible for the day-to-day activities associated with payroll by maintaining schedules and posts worked by Security Officers by regular update and maintenance of the payroll system (Valiant).
- Ensures all post are manned by qualified officers being especially cognizant of unbillable overtime. All shifts must be filled and confirmed prior to the close of business each day.
- Ensure compliance with all company policies and procedures, as well as all applicable laws.
- Responsible for providing oversight, leadership, and support to branch personnel in order to ensure successful daily operation of the branch
- Ensure that employee and client files are maintained at the branch in accordance company policy.
- Participate in hiring, onboarding, and training processes
- Assists to ensure the branch complies with officer training requirements including: Orientation, Monthly Training / Quarterly Training, Safety Training, Site Training and State Licensing.
- Administer counseling and disciplinary actions as needed
- Ensure the branch adheres to all state and federal regulations
- Manage security operations based on requirements set forth in client contracts
- Ensure the needs of clients are consistently met in a timely and efficient manner.
- Prepare monthly reports reviewing branch operations and client contact
- Maintain client relationships according to company policy to ensure satisfaction and retention.
- Maintain sound communication with Branch and Regional Management as it pertains to branch issues.
- Communicate with management regarding all issues, scheduling, staffing, and record keeping that are related to client
- Assist in maintaining control over costs impacting profitability and the financial performance of the branch including, but not limited to, controlling overtime, monitoring all non-billable hours, uniform recovery, etc.
Position Requirements:
- Ideal candidate will possess a College Degree, along with a minimum of two (2) years related experience in the service industry. Prior experience as a manager / supervisor within the contract security industry is highly desired. Candidates with an equivalent combination of education and experience will be considered.
- Preferred candidates will have experience managing multiple client accounts
- Outstanding verbal and written communication skills required
- Must possess strong computer skills and proficiency in all Microsoft Office applications.
- Highly effective, energetic leader with the ability to build strong relationships, take initiative, prioritize and manage deadlines
- Dedicated to providing top-notch customer service
- Current state driver’s license and a clean driving record
- Valid SLED License is perferred.
Must be able to pass criminal and drug screenings, and provide references.
Education Requirements (Any)
High School Diploma or Equivalent
Certification Requirements (All)
Valid State Driver's License
Additional Information / Benefits
- Medical Coverage
- Dental Insurance
- Vision Insurance
- 401k Plan - With DSI match
- Paid Vacations
- Paid Training
- Complimentary Uniforms
- Superior Service Awards and Recognition
- Officer of the Month and Year Awards
- Flexible Hours .....And More
We are a Drug Free employer and complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.
This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.